Privacy Policy & Cookies

We just wanted to make it extra clear for all our customers exactly what personal information we collect and use when you visit or make a self tan purchase here at ROQUEBRUN. So, here's the rundown about how we use and collect your personal information.

 

WHAT PERSONAL INFORMATION DO WE COLLECT?

We fundamentally collect and use the personal data of our users only insofar as this is required for the provision of a functional website and of our contents and services as well as for the implementation of our business purpose. As a rule, we collect and use the personal data of our users only after the user has given his/her consent. Exceptions apply in such cases where it was not possible to obtain prior consent for factual reasons and where the processing of the data is permitted because of statutory requirements.

apply in such cases where it was not possible to obtain prior consent for factual reasons and where the processing of the data is permitted because of statutory requirements.

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

HOW DO WE STORE, USE, SHARE AND DISCLOSE OUR SITE VISITORS' PERSONAL INFORMATION?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

COOKIES 

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The Website cannot be accessed if cookies are disabled. By browsing the website, you consent to the use of cookies.

 

THE FOLLOWING IS STRICTLY NECESSARY IN THE OPERATION OF OUR WEBSITE.

This Website Will:

  • Remember what is in your shopping basket

  • Remember where you are in the order process

  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not strictly necessary but are required to provide you with the best user experience and to tell us which pages you find most interesting (anonymously).

Functional cookies: This Website Will:

  • Track the pages you visit via Google Analytics

 

Targeting cookies: This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)

  • Allow you to share pages via Add This (If available)

 

 

TRANSMISSION TO THIRD COUNTRIES
Roquebrun may use the services of third parties to process your data in accordance with this privacy statement. These parties may be located outside the European Union, or they may use servers located outside the European Union, including in the United States. The level of personal data protection rights in these countries may be lower than in the European Union.

 

To ensure your privacy, Roquebrun will only transfer your personal data to countries outside the EEA if the European Commission has decided that the third country in question ensures an adequate level of protection, or if other appropriate safeguards are put in place, such as unmodified standard data protection clauses adopted by the European Commission, if necessary, with additional measures.

 

WHAT ARE YOUR RIGHTS?
Insight and correction:
If you would like to know what personal data Roquebrun processes and for what purposes, please contact Roquebrun via our Customer Service or via info@roquebrun-tan.com. You can also request to amend or correct your data. If you are under 16, such requests should be made by your parent (or legal representative). Roquebrun will respond to your request as quickly as possible, but no later than within four (4) weeks.

Objection
You may object at any time to the use of personal data for direct marketing and/or (further) receipt of (certain) marketing information by contacting our Customer Service Desk at info@roquebrun-tan.com. The emails or other messages sent by Roquebrun also contain an unsubscribe option. If you use this option, you will no longer receive such messages. You cannot unsubscribe from essential service messages.

 

REMOVAL
If you would like to delete your personal data and/or your account, you can request this by sending an e-mail to info@roquebrun-tan. It is possible that some personal data will be retained by Roquebrun after the deletion request, for example if this is necessary to process orders placed or if there is a legal obligation to retain the data.

Restriction of processing
If you have legitimate reasons to request restriction of processing, for example because you dispute the accuracy of the personal data that Roquebrun processes, or you have objected to the processing of personal data by Roquebrun, you can request this by sending an email to info@roquebrun-tan.com.

Data transfer
If the processing of personal data by Roquebrun is based on your permission and is performed by automated processes, you have the right to request that the personal data you provided to Roquebrun be communicated to you in a structured, commonly used and machine-readable form. You can request this by sending an email to info@roquebrun-tan.com

Withdrawal of consent
If the processing of your personal data is based on your (explicit) consent, you have the right to withdraw this consent at any time, without prejudice to the lawfulness of the processing on the basis of the consent before the withdrawal.

Complaint
If you have a complaint about the use of personal data by Roquebrun, you are entitled to file a complaint with the Dutch Data Protection Authority.

 

Data deletion and storage periods

The personal data of the data subject is deleted or blocked as soon as the purpose for which it was stored no longer applies. Storage can also be affected if this was required by the European or national legislators in European Union regulations, laws or other stipulations that the person responsible is subject to. The data is also blocked or deleted if a statutory storage period prescribed by the cited standards expires unless there is a need for continued data storage for the purposes of a conclusion or performance of a contract.

 

 

PRIVACY POLICY UPDATES

Please note, we reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

 

QUESTIONS?

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at info@roquebrun-tan.com.

  

Last updated on 01/06/21 in accordance with General Data Protection Regulation (GDPR).

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